Terms and Conditions

These Terms and Conditions (“Terms”) apply to all bookings made directly with We Will Drive Limited (“we”, “us”, “our”), company number 16900886, registered at 40 Alinora Avenue, Goring-By-Sea, Worthing, England, BN12 4LX.
By making a booking, you agree to be bound by these Terms.

These Terms are governed by English law, and both parties agree to the exclusive jurisdiction of the English courts.

1. Definitions

“You”, “Your”, “Customer” – The person making a booking or using our services.
“Service” – Any meet-and-greet, vehicle collection, vehicle delivery, transfer, or related service provided by us.
“Booking Confirmation” – The email, WhatsApp message, or other written confirmation detailing your booking.
“Meet and Greet” – A service where we collect and deliver your vehicle between the terminal and your desired location, typically your home.

2. Before You Book

We review all services offered through our platform. You are responsible for ensuring that the service selected meets your requirements. All prices include VAT and are subject to change at any time before a booking is confirmed. If a pricing error occurs, we reserve the right to correct it on the website and/or on any booking made at an incorrect price. Discount codes apply only where expressly stated and must be used on eligible services.

3. Booking Process and Payment

Quotes may be requested via WhatsApp, email, or telephone. Each service is individually priced based on factors including time of day, terminal location, availability, and existing bookings.

Upon request, we aim to provide a quote within three (3) working hours. Once issued, the quoted price will be held for seven (7) working days, unless otherwise stated.

A booking is confirmed only once full payment has been received. Payments are processed via our dedicated payment service provider. We accept all major debit and credit cards, as well as Apple Pay and Google Pay.

You must review your Booking Confirmation carefully and notify us immediately if any details are incorrect or if you have any questions regarding your service.

4. Meet and Greet Service

4.1 Vehicle Condition and Valuables

You are strongly advised not to leave valuables in your vehicle. We are not responsible for loss or damage to personal items left inside the vehicle. Any damage must be reported before keys are returned to you. Failure to do so may prevent us from investigating or resolving a claim.

4.2 Delays and Communication

If you are delayed by more than 30 minutes, you must notify us via WhatsApp prior to your scheduled drop-off or pick-up time. Failure to do so may result in additional charges or loss of the reserved service.

4.3 Vehicle Handover

At drop-off, we will record a short video of your vehicle to document its condition and mileage.

5. Tracker Use

When you hand over your keys, we may place a tracker inside your vehicle for security and monitoring purposes. You will have access to our portal to view vehicle movements while the vehicle is in our possession.

6. Vehicle Collection

We will collect your vehicle from the designated meeting point at the terminal selected in your booking. Each terminal has a specific drop-off location used for our meet-and-greet service. Prior to travel, we will provide a video showing the usual meeting point to assist you on arrival.

7. Vehicle Delivery

We will deliver your vehicle to the address stated in your Booking Confirmation, typically your home address. To ensure smooth delivery, you should provide a photograph of the delivery location in advance. Once your vehicle has been securely parked, we will photograph it and send confirmation to you.

8. Confirmations by Post

If you request a printed Booking Confirmation, it will be sent by first-class post on the next working day. We are not responsible for postal delays or non-delivery.

9. Changes and Cancellations

9.1 Amendments

Bookings may be amended up to 48 hours before travel, unless otherwise stated.

9.2 Cancellations

Bookings may be cancelled up to 72 hours before travel. A voucher for the full booking value will be issued.

9.3 Vouchers

Vouchers:

May be used for future bookings
May be redeemed partially, with any remaining balance retained
Must be redeemed on the same website used for the original booking
Expire after the stated expiry date
Are valid for 18 months from the date of issue

10. On the Day of Travel

You must follow all instructions set out in your Booking Confirmation. Your driver will arrive at the agreed drop-off location approximately 20 minutes before the scheduled time and may share live location details via WhatsApp for reassurance. Arriving earlier than your booked time may result in additional charges or delays and does not entitle you to a refund.

11. Return Travel

Upon your return, you must contact us via WhatsApp once you have cleared immigration. We will meet you at the agreed drop-off point, typically the same location where the vehicle was collected. The vehicle will be returned to you at this point, and you may then drive home.

12. When You Return Home

If you experience any issues with your service, you must notify us within 48 hours of the incident and provide supporting evidence.

Customer Experience
40 Alinora Avenue
Goring-By-Sea, Worthing
England
BN12 4LX

We may request feedback or testimonials following your booking.

13. Privacy and Data Protection

We comply with applicable data protection legislation, including the UK GDPR. Personal data is processed for booking administration, service provision, communication, security, and fraud prevention. Full details are available in our Privacy Policy.

14. Late Return Cover

Late Return Cover reimburses overstay charges of up to 48 hours where valid evidence of flight delay or cancellation is provided.

Evidence must include:

Boarding pass or proof of flight purchase
Receipt for the overstay charge

Exclusions include force majeure events, illness, bereavement, and lack of due care. Claims must be submitted within three (3) days of notification.

15. Transfer Guarantee

If your transfer does not arrive, you must:

Check your instructions and meeting point
Enable WhatsApp location sharing
Call the emergency contact number provided
Arrange like-for-like alternative transport if unresolved and retain receipts

We will refund alternative transport costs where these steps are followed. Claims cannot be accepted where delays are caused by flight delays, immigration, or airport security.

16. Journey Delays and Cancellations

Drivers will wait up to 1 hour after your expected arrival. Where tracking is available, monitoring may continue for up to 3 hours.

If your outbound travel is cancelled after vehicle handover, the service is deemed to have commenced and no refund is due. Evidence must be provided within 48 hours.

17. Liability

17.1 Our Responsibility

We are responsible for:

Performing our services with reasonable skill and care
Loss or damage caused by our negligence

While your vehicle is being driven by us as part of the service, it is covered under our motor trade insurance policy between the terminal and your delivery location.

We are not responsible for:

Loss or damage resulting from inaccurate information provided by you
Loss of valuables left in your vehicle
Indirect or consequential losses (including missed flights or accommodation costs)
Vehicles parked at your designated location, typically your home, which are covered under your own motor insurance policy

17.2 Vehicle Damage

Any damage claims must be raised before keys are returned. Failure to do so may invalidate the claim.

17.3 Vehicle Breakdown

If your vehicle suffers a mechanical breakdown while being driven by us, we will take reasonable steps to make the vehicle safe and notify you promptly. Responsibility for repairs, recovery costs, and associated expenses remains with you unless the breakdown is caused by our negligence. Our drivers carry basic roadside assistance equipment, including jump-start kits and tyre inflators, and will use these where appropriate.

18. Indemnity

You agree to indemnify us against any loss, damage, liability, or expense arising from misuse of the service, inaccurate information, breach of these Terms, or defects in your vehicle.

19. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

20. Updates to These Terms

We may update these Terms at any time. Continued use of our services after updates take effect constitutes acceptance of the revised Terms.