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Frequently asked questions

What is We Will Drive?

We Will Drive is a professional vehicle collection and delivery service designed to remove the hassle and cost of traditional terminal parking. We meet you at your chosen terminal drop-off point, take your vehicle, and safely drive it back to your home while you travel. On your return to the UK, we bring your car back to the terminal to meet you, you drive home.

How does the We Will Drive service work?

– Terminal Handover: Meet our driver at the agreed terminal drop-off location.

– Handover & Tracking: You hand over your keys and we place a tracker for peace of mind.

– Vehicle Delivery: We drive your car safely back to your home address.

– Secure at Home: Your car remains parked at your home for the duration of your trip.

– Return Collection: On your return, we collect the vehicle from home and bring it back to the terminal drop-off point, usually the same place that we left you.

Which areas and terminals do you cover?

We are based in Worthing and provide our vehicle collection and delivery service across West Sussex and surrounding areas, supporting departures from major London airports as well as Portsmouth and Southampton cruise terminals. If you require coverage outside these locations, please contact us and we’ll be happy to discuss what we can offer.

Are you a taxi service?

No, we are not a taxi service. We are an alternative to airport and terminal parking. We do not transport passengers — only the driver is in the car, which is safely driven between the terminal and your home address. We operate exclusively as a vehicle collection and delivery service and are not classified, licensed, or regulated as a taxi or private hire operator.

Do you carry out background and licence checks on your drivers?

Yes. All drivers are required to have an enhanced DBS checks every two years and driving licence checks every six months. Drivers are required to carry their licence at all times. We only use directly employed drivers — never agency or casual staff.

Is my car safe while it is being driven by We Will Drive?

Absolutely. Every vehicle is fitted with a tracker, allowing you to monitor its location executively while it is in our care. Over 80% of our drivers have been emergency service responders.

Do you charge extra for longer journeys or additional stops?

Our pricing is carefully tailored to each journey. Every booking is individually quoted based on distance, timing, and overall journey requirements, with all costs transparently agreed upfront. Quotes are valid for up to 7 days, subject to driver availability, and include full insurance and operational cover.

How will you find us at the terminal drop-off point?

Before your departure, we send a personalised video showing the exact meeting location within the drop off area. Our drivers carry a branded sign, we know your vehicle make and model, and will contact you at least 20 minutes before arrival to confirm our presence at the terminal.

Who pays for tolls, drop-off charges, and terminal fees?

We do. All tolls and terminal charges are included in your quote and paid by us, with confirmations shared so you can relax knowing it’s been taken care of.

What insurance do you have in place?

We are insured through Clegg Gifford, the UK’s leading motor trade insurer. Vehicles are insured while driven by us, and your own car policy applies while parked at home. We can facilitate vehicles valued up to £100,000.

What happens if my flight is delayed or cancelled?

We actively monitor flight information and remain flexible. Contact us via WhatsApp as soon as possible and we’ll adjust timings accordingly.

How do I get a quote?

Visit our Contact Us page to reach us via WhatsApp, phone, or email. We aim to provide a quote within three working hours.

What information do you need to confirm a booking?

To secure your booking, we’ll ask for:

Vehicle make, model, and registration
Departure terminal and drop-off time
Number of passengers
Return date and time

We’ll confirm everything well ahead of your travel date.

How do I pay for the service?

We use SumUp to securely process all customer payments. Once you’ve received your quote and are happy to proceed, you’ll be able to make payment directly from the quote link we send you. SumUp accepts contactless payments and all major debit and credit cards.

Am I able to use the service if I fly from one airport, but fly back into another?

Yes. We can accommodate different terminals or multi-city locations for each leg of your journey. Contact us for accurate quoting, we will need full details.

Can I request a female driver?

Yes. We will always try to accommodate reasonable customer requests, including driver preferences.

What add-on or additional services do you offer?

We offer a range of thoughtful add-on services to help make your journey as smooth and comfortable as possible. These include specialist travel assistance and after-holiday essentials shopping, so you can return home to the basics already taken care of.

We’re also expanding our services to include supermarket click-and-collect, kennel or cattery collection, and car wash services. Let us know what you need when booking and we’ll be happy to help.

What happens if my car breaks down while in your care?

We hold business breakdown cover with Green Flag, ensuring your vehicle is recovered and delivered safely. We will do everything to make sure you get home safely.

What if I need to cancel or change my booking?

Cancellation and amendment terms depend on notice provided. Please refer to our Terms & Conditions or contact us directly.

Are any discounts available?

Occasionally, discounts may be available if you are travelling with spare passenger capacity. Please ask when requesting a quote.

How do I contact you for support?

Active bookings include a dedicated WhatsApp group available 24/7. New enquiries can contact us via the Contact Us page or email.

SMOOTH TRAVEL, EVERY TIME

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